Shipping policy

Shipping Policy

Last updated: September 13, 2026

This Shipping Policy explains how Rizq Ventures LLC, doing business as The Modern Formula (“The Modern Formula,” “we,” “us,” or “our”), processes and delivers orders placed through our website.

Order Processing

Orders are generally processed within 1 to 3 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing may take longer during holidays, promotions, product launches, high-volume periods, inventory reviews, or other unusual circumstances.

Once an order enters processing, we cannot guarantee that it can be canceled or modified. Contact us as soon as possible at support@themodernformula.shop if you need to request a change.

Fulfillment Locations

The Modern Formula is the seller of all products offered through our website. We use third-party logistics and fulfillment providers to store inventory, pack orders, and arrange delivery on our behalf.

United States Orders

Orders shipped to addresses within the United States are fulfilled by our U.S.-based third-party logistics provider and shipped from within the United States.

International Orders

All orders shipped outside the United States, including orders to Canada, the United Kingdom, Australia, New Zealand, and other supported destinations, are fulfilled by our third-party logistics provider in China.

Our fulfillment providers are service providers to The Modern Formula. Customers purchase directly from Rizq Ventures LLC, not from a fulfillment provider or shipping carrier.

Estimated Delivery Times

Delivery estimates begin after an order has been processed and transferred to the shipping carrier.

United States

  • Processing: 1 to 3 business days

  • Shipping: 3 to 5 business days

  • Estimated total from purchase: 4 to 8 business days

International

  • Processing: 1 to 3 business days

  • Shipping: 7 to 12 business days

  • Estimated total from purchase: 8 to 15 business days

These timeframes are estimates and are not guaranteed. Actual delivery times may vary because of:

  • Delivery location

  • Carrier performance

  • Weather or natural disasters

  • Holidays and high-volume periods

  • Customs inspections or processing

  • Local postal operations

  • Incorrect or incomplete shipping information

  • Events outside our reasonable control

If we become unable to ship your order within the timeframe stated at purchase, we will provide any delay notice, cancellation option, or refund required by applicable law.

Tracking Information

Tracking information will be sent to the email address or telephone number provided at checkout once your order ships.

Tracking may take up to three business days to update after a shipping label is created. Receiving a tracking number does not always mean the carrier has completed its first scan.

Customers are responsible for monitoring tracking updates and making reasonable arrangements to receive their deliveries.

If an order is shipped in multiple packages, you may receive more than one tracking number or delivery.

Shipping Delays

Shipping carriers, customs authorities, and local delivery services operate independently from The Modern Formula. Delays caused by these parties may be outside our reasonable control, but we will provide reasonable assistance when a shipment appears delayed.

A carrier or customs delay does not automatically qualify an order for a refund. However, this does not limit any cancellation, refund, or other consumer right provided by applicable law.

Please contact us if:

  • A U.S. order has not arrived within eight business days of purchase

  • An international order has not arrived within fifteen business days of purchase

  • Tracking has not updated for at least seven consecutive business days

Include your order number when contacting us.

International Shipping and Customs

International orders ship from our fulfillment provider in China and may be subject to customs inspections, import requirements, duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for applicable import duties, taxes, customs charges, and brokerage fees. These charges are not controlled by The Modern Formula and are not included in the product or shipping price.

Customs processing may delay delivery. We cannot guarantee how quickly a shipment will clear customs.

Customers are responsible for providing any information reasonably required for customs clearance and complying with applicable local import requirements.

If a shipment is refused, abandoned, or returned because customs charges were not paid or required information was not provided, the order will not automatically qualify for a refund. Additional shipping, handling, customs, or return-to-sender charges may apply.

Nothing in this section limits any consumer right that cannot legally be excluded.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout, including:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City, state, province, or region

  • Postal or ZIP code

  • Country

  • Telephone number and email address

Contact us immediately if you discover an error. We will attempt to help, but we cannot guarantee that an address can be changed after processing begins.

We are not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

If an order is returned because of an address error, failed delivery attempt, refusal, or failure to collect the package, we may offer reshipment. The customer may be responsible for additional shipping and handling charges.

A package being returned to the sender does not automatically qualify the order for a refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Check the mailbox, porch, side entrance, reception area, parcel locker, and surrounding property.

  2. Ask household members, neighbors, building management, or front-desk staff whether they accepted it.

  3. Allow up to two business days because some carriers mark packages as delivered shortly before completing delivery.

  4. Contact the shipping carrier and request delivery details.

  5. Contact us if the package is still missing.

Please report a missing package to us within seven days of the carrier’s delivery scan.

A package marked as delivered is not automatically eligible for a refund or replacement. We will review the tracking information and provide reasonable assistance with the carrier’s investigation or claim process.

Claims involving suspected theft may require additional information, such as written carrier confirmation or a police report.

Lost Packages

A shipment may be considered lost when the carrier confirms that it cannot be located or tracking shows no movement for an extended period.

If you believe your package has been lost, contact us. We may ask you to:

  • Confirm your shipping address

  • Contact the shipping carrier

  • Complete a lost-package statement

  • Provide other information reasonably needed for an investigation

Any replacement or refund will be determined after reviewing the tracking information, carrier findings, order details, and applicable law.

Damaged, Defective, Incorrect, or Missing Products

If a product arrives damaged or defective, or your order contains an incorrect or missing item, contact us within 30 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Clear photographs of the shipping package and label

Approved claims will be handled according to our Return and Refund Policy and 30-Day Quality Guarantee.

Do not discard the product or shipping materials until your claim has been reviewed.

Refused and Unclaimed Deliveries

Orders refused at delivery or left unclaimed are not automatically eligible for a refund.

If the package is returned to our fulfillment provider, contact us to determine whether reshipment is available. Additional shipping, handling, customs, or return-to-sender charges may apply.

Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to our fulfillment operations, delivery services, available destinations, or legal obligations.

Changes will be posted on this page with an updated revision date. Changes will not retroactively reduce rights attached to an order already placed unless permitted by applicable law.

Contact Us

For questions about shipping, tracking, or delivery, contact:

Rizq Ventures LLC, doing business as The Modern Formula
Email: support@themodernformula.shop
Mailing address:
502 W 7th Street, Suite 100
Erie, PA 16502
United States